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Terms and Conditions

Terms and Conditions of the sale

By continuing to complete any transaction you are confirming acceptance of our Terms and Conditions of this Sale.


1) Delivery:

Orders are delivered via Royal Mail, MyHermes and UKMail, but we do reserve the right to use any other courier if needed due to strikes, delivery locations etc.

We aim to have your items delivered within 3-5 working days via our Standard Delivery and within 1-2 working days via our Priority Delivery, these time scales are based on a UK mainland address only.

*The majority of orders over £35.00 earn Free Standard Delivery, which covers most of the UK mainland. However, some offshore and remote regions may still incur a surcharge.

All items have a timeframe of 15 working days, before being considered undelivered.

Priority Delivery customers will receive a £5.00 refund upon request, if a delivery attempt has not been made within 2 working days.

Items are sent to the address you attach to the sale and we do not accept responsibility if your address details are incorrect, or if you change the delivery address with the courier at a later date.

A failed delivery, which results in the goods being returned to us, due to an error on your part (incorrect address etc) will result in a refund for the goods only. No postage will be refunded as fees for this service were still incurred due to your error


*1.1) Delivery (Northern Ireland, Scottish Highlands/Islands, Scilly Isles, Isle of Wright & Channel Islands):

These regions may incur a postal surcharge due to the extra cost of delivery and is based on the weight of the item.

Some orders to these regions may be delivered via MyHermes and also be repackaged and delivered in two or more consignments.

Some of the effected regions are; AB31-AB38, AB41-AB45, AB51-AB56, FK19-FK21,HS-HS9, IV1-IV63, KA27-KA28, KW1-KW17, PA20-PA80, PH1, PH5-PH10, PH15-PH50,VI13, ZE1-ZE3, BT1-99, IM1-9 & 99, TR21-25, PO30-41,GY1-GY9, JE1-JE5.


1.2) *Delivery (Delivery Costs):

Standard Delivery:

Small Items: 0.95p

Parcels up to 2kg: £2.95

Parcels over 2kg+: £4.95

Priority Delivery: £9.95

*Some regions may incur a surcharge please check section 1.1).



2) Postage / Couriers:

We use Royal Mail, MyHermes, DPD & UK Mail.

Couriers may take extra time to deliver an item from general delays at busy periods, bank holidays, harsh weather etc.., at this point items may take longer than our aimed delivery times.


2.1) Postage / Couriers: (postage information)

All postage and packaging costs explained within listings are based on Mainland UK addresses.

*Example: Free postage is to mainland UK only and a surcharge is added if outside this area and for remote locations

see section 1.1) for more information.



3) Cancelling/Changing An Order:

Most orders cannot be stopped or changed after they are made due to being sorted, packaged, arranged with a courier and moved through our dispatch centre as soon as they come through. Orders can be cancelled but wouldn't be refunded until the goods are returned back to us, unopened.

All items can be returned within 30-days if you change your mind, please read section 6) for more information.



4) Out of Stock Items:

If the item that you have ordered is out of stock then we will contact you and offer you an alternative product, a refund or if you are happy to wait for the item to come back into stock; it will be dispatched to you asap.


4.1) Out of Stock Items (Food/Seed):

When we are out of stock of a set size but not the product the order may be fulfilled with the same product but in alternative packaging or smaller or larger packs.

If there is a saving due to us doing this, this saving will be passed on to the customer.



5) Items:

You are agreeing to the information within the product page and the description of the item, all measurements listed are an approximate size of the items obtained via the manufacture or wholesale.

All pictures of item are for display purposes only and may vary.

Manufactures may change display packing and therefore the outer packaging may differ from the item received (inner content would be the same as stated in the listing), natural products (example: pigs ears) may differ in colour, shape, and size; also some feed (example: peanuts) may differ depending on the crop year, natural weather and demand.


5.1) Items (Food/Seed):

The integrity of food items are not covered once removed from packaging, opened and stored by the customer.

The integrity of the food is only covered while remaining in the sealed unopened packaging it was delivered in.

Some orders may be fulfilled with the same product but in alternative packaging or smaller or larger packs; this happens when we are out of stock of the size ordered but not the product.

If there is a saving due to us doing this, this saving will be passed on to the customer.


5.2) Items (Food/Seed) (special offer/discount):

If there is a special offer/discount on a listing these orders may be fulfilled with the same product but in alternative packaging than shown on the display picture due to us being able to obtain a bulk offer on larger sacks and these larger sacks are used to fill the smaller orders. This then enables us to provide special offer/discounted rates over all the amounts within the listing.



6) Returns Policy:

Once you receive your parcel you have 30 days to decide to return it or not, for any reason.

If you decide you would like to return your item please:

a). Contact us via the [Contact Us] tab at the bottom of the website to make us aware and the reason why.

b). Place your name, address, contact details and reason for the return inside the packaging.

c). Securely package up the item.

(item(s) must be in original packaging, including all manuals, accessories, free gifts etc... that came with the delivery)

We will send you a full refund for the goods upon receiving the item, provided it is in its original packaging, this includes the plastic bags on food items to prove the item has not been tampered with (all bags/sacks/boxes of food items must still be sealed).

The buyer is responsible for the return costs of the item and should keep a proof of posting the item to us; we would recommend using a tracked service.


6.1) Returns Policy (return address):

PawMits Ltd

10 Keyworth Close

Paddock Wood, Kent

TN12 6UL, UK


6.2) Returns Policy (refunds):

As soon as we receive the returned item we will issue a full refund to the card with which you made your purchase, or using PayPal where appropriate. This refund is subject to standard bank clearing times and depending on the payment method can take up to 7 working days.


6.3) Returns Policy (faulty):

If you believe your item is faulty or has been damaged in transit please contact us within 14 days of receiving the item.

a). Contact us via the [Contact Us] tab at the bottom of the website and explain the fault and please upload pictures of any damage.

b). We will either arrange the item to be dropped off to a courier near the delivery address or to be collected from the delivery address.

c). Place your name, address, contact details and reason for the return inside the packaging.

d). Securely package up the item.

We will then send you a full refund for the goods upon receiving the item, provided it is in its original packaging with all its accessories.



7) Accepted Payments:

All payments go via PayPal.

We Accept Debit and Credit Card Payments.

If you do not have a PayPal Account you can still login as a guest.

All transactions are cover by PayPal’s Money Back Guarantee:

https://www.paypal.com/uk/webapps/mpp/paypal-safety-and-security



8) Contact Information:

Monday –Friday

9:00am – 5:00pm

We will reply to all messages within 48hours (excluding weekends and Bank Holidays).

PawMits Ltd